Refund policy

Our 30-Day Change-of-Mind Policy

If you simply change your mind, we offer returns or exchanges within 30 days of receiving your order, provided that:

• The item is unused, in its original condition, and in its original packaging.

• You have your proof of purchase (order number or invoice).

• You contact our team at support@pawripple.com for approval before sending the item back. Items sent back to us without first requesting a return will not be accepted.

Please note: For change-of-mind returns, you are responsible for the return shipping cost. This policy is in addition to, and does not affect, your rights under Australian Consumer Law.

How to Start a Return

1. Email us: Reach out to support@pawripple.com with your order number and the reason for your return.

2. Approval: We will review your request and provide specific instructions for your region.

3. Ship it back: Once approved, please send the item back to us. We recommend using a trackable service, as we cannot be responsible for parcels lost in transit.

Damages and issues

If your order arrives damaged or incorrect, please contact us at support@pawripple.com within 7 days with a clear photo. We will review your case and work with you to provide a suitable resolution, such as a replacement or refund.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gifted items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For Our International Friends

We love our global community, but please note that international returns are subject to different logistics.

• Change-of-Mind: We accept returns for change-of-mind within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Please note that international customers are responsible for all return shipping costs, and we recommend using a trackable service.

• Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us at support@pawripple.com within 7 days with clear photos. We will review your case and work with you to provide a suitable resolution, such as a replacement or refund.

• Customs & Duties: Please be aware that Pawripple is not responsible for any international import duties, taxes, or customs fees incurred on returns or replacements.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pawripple.com.