Shipping policy
What is the cost of shipping?
We proudly offer FREE Worldwide Shipping on all orders above $60 AUD!
How long does shipping take?
Domestic Shipping (Australia)
You can typically expect your delivery within 2–7 business days, depending on your location.
International Shipping (Worldwide)
While we dispatch orders quickly, please note that international transit times are longer. Please allow 7–15 business days for your delivery to arrive, depending on your destination and local customs processing.
Please be aware that international orders may be subject to import duties, taxes, or VAT upon arrival in your country. These charges are determined by your local customs office and are the responsibility of the recipient. We recommend checking with your local customs authority for more information on potential fees.
How long does order processing take?
Orders are processed within 1–3 business days before being shipped out. During peak periods, processing may take slightly longer.
Will I receive a tracking number?
Yes, once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery every step of the way.
Do you ship internationally?
Yes, we ship worldwide, so your pet’s favorites can reach you wherever you are.
Can I change my shipping address after ordering?
If your order hasn’t been processed yet, we can update your address. Please contact us as soon as possible after placing your order.
What if my order is delayed?
While most orders arrive on time, occasional delays can happen due to customs or high demand. If your order hasn’t arrived within the expected timeframe, contact us and we’ll assist you promptly.
What if my package is lost or damaged?
If your order arrives damaged or doesn’t arrive at all, contact us at support@pawripple.com and we’ll make it right with a replacement or refund.
